Delete Your Account
Last updated: July 2026
You can permanently delete your Mystigo account and its associated data at any time. This page explains how to do it and exactly what is removed.
Option 1 — Delete from within the app (recommended)
- Open the Mystigo app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete my account (shown in red).
- Confirm on the warning screen. Your account is deleted immediately and you are signed out.
This triggers a permanent deletion (DELETE /api/users/me) on our servers — there is no recovery step.
Option 2 — Request deletion by email
If you can no longer sign in to the app, email us at privacy@mystigo.world from the email address registered to your account, with the subject line "Account deletion request". We will verify ownership and delete your account within 30 days, and confirm once complete.
What is deleted
- Your account and login credentials (email, password hash)
- Your profile (display name, avatar)
- Your trips, progress, scores, and completion history
- Your point-of-interest discoveries and location history
- Your leaderboard entry and ranking
What may be retained
In line with our Privacy Policy:
- Account and profile data are removed within 30 days; location history is removed immediately on deletion.
- Aggregated, anonymized usage statistics that can no longer be linked to you may be retained.
- Points-of-interest you submitted that were approved and published for other users may remain in the app in anonymized form (no longer attributed to your account).
- We may retain limited records where required to meet a legal obligation.
Questions
For anything related to your data or this process, contact privacy@mystigo.world.